shipping & returns

shipping

Order Processing Time

• All orders are processed within 1-2 business days.

• Orders placed after 12 PM on Fridays, weekends, or holidays will be processed the next business day.

Shipping Rates and Delivery Times

• We offer flat-rate shipping and free shipping on orders over $75 (before taxes and discounts).

• Delivery times vary based on your location and selected shipping method:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

Shipping Carriers

We partner with trusted carriers such as UPS, FedEx, and USPS to ensure prompt delivery. Tracking information will be provided via email once your order ships.

International Shipping

Currently, we only ship within the United States. Stay tuned as we expand our services!

Shipping Address Changes

If you need to update your shipping address after placing an order, please contact us at info@bdpsbbq.com within 24 hours of purchase.

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returns

100% Satisfaction Guarantee
We stand by our products and want you to be thrilled with your purchase. If you're not completely satisfied, our hassle-free returns process has you covered.

Eligible Returns

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, in their original packaging, and in resalable condition.

Non-Returnable Items

  • Used or opened items, including sauces, rubs, or other perishable goods.
  • Clearance or final-sale items.

Return Process

  1. Contact us at info@bdpsbbq.com to initiate a return.
  2. Include your order number and reason for return.
  3. Once approved, you’ll receive instructions on how to send your item(s) back.

Refunds

  • Refunds will be issued to your original payment method within 7 business days of receiving the return.
  • Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges
We’re happy to exchange defective or damaged items for the same product. Contact us at info@bdpsbbq.com to start the process.

Damaged or Defective Items

If your order arrives damaged or defective, please email info@bdpsbbq.com with:

  • A description of the issue
  • Photos of the damaged product and packaging
  • Your order number

We’ll resolve the issue as quickly as possible.

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An important note about credit fraud

Big Daddy P's values it's customers. Therefore, to protect consumers, we verify all on-line credit card purchases, and vigorously pursue all fraudulent attempts to purchase merchandise with stolen or unauthorized credit cards.

We work closely with local, state, and Federal agencies under the auspices of the Computer Crime Act of 1986 - so, if you order something using a stolen credit card, it will be discovered and forwarded to the proper authorities.